Frequently Asked Questions | ivgecig.co.uk

Our hope is that your purchasing experience of ivg vape from us at ivgecig.co.uk is a simple one. Below are simple-to-read responses to the most frequently askedquestions our customers pose before they make their purchase.

Before You Buy

Q1. How do I know what IVG vape am I best for?
A: Based on your own use and own preference. We recommend IVG Air and IVG 2400 to try if you do not have any want.

Q2. Are special buy or multipack prices to buy available?
A: Yes, we offer occasional seasonals and multi-buy deals. Watch for “bundle” versions on product pages to get best value.

Q3. ivgecig.co.uk prices – VAT inclusive or are there additional charges?
A: We charge VAT on all of our prices, and you just pay what you see on the product page—all hassle-free.

Payment & Delivery

Q4. ivgecig.co.uk is accepting what as payment?
A: We take major business credit and debit cards, and secure online payment facilities. Your information is encrypted completely when you proceed to checkout.

Q5. What postage charge and delivery time?
A: UK standard delivery 2–4 working days. Shipping cost clearly stated at checkout. Alternatively, see Contact us.

Q6. How do I trace my parcel once it has been dispatched?
A: Yes. When your order has left our warehouse, we will send you an email with a link to trace your parcel.

After-Sales Support

Q7. I’ve had second thoughts. Can I exchange or return an item?
A: 30-day return policy. Must be new and in original box. Click on privacy policy to see details regarding refunds and returns.

Q8. How many days will I take to get my refund?
A: Refund will be done within 15 working days of inspection. We will inform you by email when processed.

Q9. My shipping package has been damaged in transit. What do I do?
A: Just urgently e-mail us at [email protected]. Faulty or damaged items take priority for immediate solution.

Account & Security

Q10. Do you need to register in order to shop?
A: You are able to shop as a guest. Being signed in as an account does, however, make ordering and returning easier.

Q11. How do you protect my personal data?
A: ivgecig.co.uk employ GDPR procedures and SSL encryption to secure all data. Full details are accessible via our privacy policy.

Q12. I’ve lost my password, what should I do?
A: Visit the log in page, click on “Forgot password,” and input your e-mail address and securely click on the reset a new password link.

Product Use & Maintenance

Q13. What do I do when I first use an IVG vape?
A: Simply place the pod in the device until it clicks. IVG pod kits draw-activated, so simply take a puff on it and you’re vaping. No button to press.

Q14. How do I clean and take care of my IVG vape?
A: Wipe the body of the device weekly with a dry cloth and check the connectors for clogging. Let liquids not kill them.

Q15. My pod is not vapourizing. Why?
A: Make sure that the pod is properly seated and filled with e-liquid. Not working? Try to figure out if you need to change the pod. Still not working? Let us know.

Q16. Third-party pods are not supported by IVG, right?
A: For reasons of safety, compliance, and quality, only original IVG pods are suggested. The use of third-party pods could void warranties.

Q17. My IVG vape, how do I maintain?
A: Store the machine and pods in a cool, dry area. Prevent exposure to direct sunlight, heat, or moisture to maintain flavor quality.

If you have any other questions, please see our Contact us page for individual guidance.