Contact Us | ivgecig.co.uk Customer Support

Email: [email protected]
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (CN)

You’ve endured the hold on the phone or being transferred from department to department, haven’t you? Well, so have we – which is why we’ve set our support out differently at ivgecig.co.uk.

Even though we never had a phone support model to start with, our team is dedicated to making your inbox life more than anything you could imagine. Because we found that emails really do get you better, more accurate solutions. So email us and you will be working with actual IVG experts who actually know their way around.

Here’s What You Can Actually Expect From Us

We’re not checking boxes on a customer service questionnaire – we’re here to fix your issues right. This is how that plays out in real life:

• Email replies: Always by a human being within 24 hours Monday to Friday. No automated responses, no read-from-a-script – just someone who knows what they’re doing.
• Urgent issues: Outstanding payment or delivery problem? Prioritize it and we’ll set to work on it – probably within 4 hours of our working day.
• Genuine follow-up: We never finish a case until you’re completely happy with what we’ve done. That’s it.

The outcome is: You never remain in the dark. We keep you in the know every step of the way.

Why Our Regulars Return to Us

• Product knowledge: Honestly, inhaling IVG vapes daily means we can usually tell what the problem is even before you’ve gotten halfway through telling us.
• Easy process: No wait on calls, no having to recount the same tale to several people. One message directly to the group who can fix it.
• Ongoing monitoring: All questions have a reference number assigned so we can track progress accordingly until you are satisfied.

Got a quick question for our most asked questions? Our FAQ page is here to assist.

Want to Learn More About Us?

Want to get to know the faces behind the products? Our About page is our journey of how we got into the vaping world and why we make what we do.

The Essentials

Email: [email protected]
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (CN)
Phone, live chat, social media, physical address: We’ve kept things email-based for the time being.